Pyramex Safety Products is a company that specializes in providing superior quality personal protective equipment (PPE). Pyramex is committed to delivering innovative safety solutions to businesses across the United States and internationally, serving industries that require reliable protection for their workers. Based in Piperton, Tennessee, Pyramex aims to hire talent that will serve with heart in order to build strong, trusted partnerships with customers providing unmatched service and customer care.

Job Summary: 

This position will report to the E-Commerce Manager and work closely with the consulting team to manage daily account operations, coordinate cross-functional activities, and help drive execution across digital channels. 

Essential Duties:

• Manage and support the e-commerce order process, including processing purchase orders, tracking shipments, and resolving discrepancies
• Monitor and coordinate EDI workflows to ensure accurate transmission of order and timely logistics planning
• Collaborate with internal departments (Customer Service, Operations, Supply Chain, Marketing, and Product Development)
• Work alongside the E-commerce Manager and consulting team to support platform setup, product maintenance, and operational improvements
• Assist with new product onboarding, item setup, and digital content management
• Generate and maintain reports on sales trends, order activity, and key account performance
• Validate all chargebacks/claims and process disputes
• Stay current on e-commerce processes, tools, and best practices

Job Specific Competencies:

• Multi-Tasking- move quickly and efficiently between tasks and able to handle fast paced environments
• Detail Oriented-ensures information is reviewed in a thorough and accurate manner
• Creative Thinker- has a way of looking at problems and situations and provides new and sometimes creative solutions
• Problem Solving – identifies problems; researches and analyzes problems, determine alternative solutions, and creates action steps to solve problems

Qualifications:

• Bachelor’s degree in business or related field highly preferred
• 2–3 years of experience in ecommerce coordination, ecommerce account support, or ecommerce sales operations highly preferred
• Hands-on experience with order processing and EDI systems (e.g., SPS Commerce, NetSuite, CommerceHub, or similar)
• Advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, etc.) PowerPoint, and strong analytical/reporting skills
• Excellent attention to detail and organizational skills
• Strong communication skills and a collaborative approach to working with internal and external teams
• Comfortable working in a fast-paced, deadline-driven environment
• Experience supporting cross-functional projects and account maintenance preferred