Pyramex is a leading global supplier of personal protective safety equipment. We offer high-quality safety products and innovative solutions to meet the needs of employers in all fifty states and 60 countries. Based in Piperton TN, Pyramex is a values-driven company that strives to deliver the best possible products with the best possible service.

Essential Duties:

Answer incoming phone calls & assist customers with:

• Phone-in orders
• Tracking information/ POD/ Backorder status/ Expediting orders
• Copies of invoices, packing lists & order confirmations
• Stock checks
• Cross referencing
• General product questions

Assist customers with order / shipping errors

• Research errors & make corrections
• Issue RMA, Cases & shipping labels if needed

Other duties include:

• Process orders via EDI & Webforms
• Assist in order entry as needed – both standard orders & custom logo orders

Skills/Qualifications:

• 2+ years’ experience in a customer service role.
• Excellent written and verbal skills
• Basic computer skills including record keeping, Word, PowerPoint and Excel spreadsheets
• Ability to learn our ERP system (NetSuite) & phone system
• Demonstrate problem solving and analytical skills
• HS Diploma or GED required; 2-year degree a plus

Job Specific Competencies:

• Multi-tasking – must be able to move quickly & efficiently between tasks. Able to handle fast-paced environment and keep an even pleasant tone throughout
• Customer Service – must be able to manage difficult or emotional customer situations, respond promptly to customer needs, and follow through on commitments in a timely manner
• Detail Oriented – ensures that information is reviewed in a thorough and accurate manner. The ability to focus on the smaller elements and fine points of customer sales orders.
• Creative Thinker – has a way of looking at problems and situations and provides new and sometimes unorthodox solutions
• Problem Solving – identifies problems; researches and analyzes problems, determine alternative solutions and creates action steps to solve problems
• Team Cohesion – the ability to get along with a diverse group of people, including employees in the Customer Service, Sales/Marketing, & Operations Departments