Pyramex Safety Products is a company that specializes in providing superior quality personal protective equipment (PPE). Pyramex is committed to delivering innovative safety solutions to businesses across the United States and internationally, serving industries that require reliable protection for their workers. Based in Piperton, Tennessee, Pyramex aims to hire talent that will serve with heart in order to build strong, trusted partnerships with customers providing unmatched service and customer care.

The Director of Strategic Accounts – End Users is responsible for developing and maintaining a comprehensive database of end-user prospects and customers. This individual will work collaboratively with the sales team, manufacturer’s representatives, and distribution partners to drive end-user engagement, expand business opportunities, and build long-term strategic relationships that foster sustained growth and partnership.

Key Responsibilities:

Account Strategy & Growth

• Develop and execute a strategic plan for how Pyramex will partner with distributors and manufacturer’s representatives to strengthen brand awareness and loyalty among end users.
• Identify, develop, and manage multi-year account plans for a defined portfolio of end-user customers.
• Achieve or exceed annual revenue and growth objectives.
• Lead quarterly business reviews (QBRs) to assess performance, communicate progress, and define next steps.

Internal Advocacy & Alignment

• Collaborate cross-functionally with Sales, Product Development, Operations, IT, and Marketing to influence strategy, product roadmaps, and solution delivery.
• Serve as the voice of the customer within leadership and planning meetings to ensure alignment with end-user needs.
• Mentor Territory Sales Managers (TSMs), Inside Sales Representatives (ISRs), and other team members share best practices for effective end-user engagement.

Market Intelligence

• Translate customer insights and pain points into actionable product and service requirements.
• Monitor competitive activity, market dynamics, and industry trends to proactively adjust account and go-to-market strategies.

Requirements:

• Minimum of 5+ years professional experience in a sales or product management role; preferably managing accounts with end-user prospects and customers
• Experience leading a sales team preferred
• Bachelor’s degree required
• Ability to work effectively and collaboratively with all supporting function including sales, marketing, purchasing, operations, and management team to advance development projects
• Excellent written and verbal communication skills
• Strong negotiation skills and a proven track record of meeting sales goals
• Strong proficiency in MS Office, CRM, Salesforce
• Strategic thinker with a relentless drive for growth
• Excellent time management skills
• Some domestic and international travel required (40%)