Pyramex Safety Products is a company that specializes in providing superior quality personal protective equipment (PPE). Pyramex is committed to delivering innovative safety solutions to businesses across the United States and internationally, serving industries that require reliable protection for their workers. Based in Piperton, Tennessee, Pyramex aims to hire talent that will serve with heart in order to build strong, trusted partnerships with customers providing unmatched service and customer care.

 Essential Duties:

• Answer incoming phone calls & assist customers with
• Phone-in orders
• Tracking information/ POD/ Backorder status/ Expediting orders
• Copies of invoices, packing lists & order confirmations
• Stock checks
• Cross referencing
• General product questions
• Assist customers with order / shipping errors
• Research errors & make corrections
• Issue RMA, Cases & shipping labels if needed
• Other duties
• Process orders via EDI & Webforms
• Assist in order entry as needed – both standard orders & custom logo orders

Skills/Qualifications:

• 2+ years of experience in a customer service role.
• Excellent written and verbal skills
• Basic computer skills including record keeping, Word, PowerPoint and Excel spreadsheets
• Ability to learn our ERP system (NetSuite) & phone system
• Demonstrate problem solving and analytical skills
• HS Diploma or GED required; 2-year degree a plus

Job Specific Competencies:

• Multi-tasking – must be able to move quickly & efficiently between tasks. Able to handle fast-paced environment and keep an even pleasant tone throughout
• Customer Service – must be able to manage difficult or emotional customer situations, respond promptly to customer needs, and follow through on commitments in a timely manner
• Detail Oriented – ensures that information is reviewed in a thorough and accurate manner. The ability to focus on the smaller elements and fine points of customer sales orders.
• Creative Thinker – has a way of looking at problems and situations and provides new and sometimes unorthodox solutions
• Problem Solving – identifies problems; researches and analyzes problems, determine alternative solutions and creates action steps to solve problems
• Team Cohesion – the ability to get along with a diverse group of people, including employees in the Customer Service, Sales/Marketing, & Operations Departments